General Secretarial / Administration





Course Overview

If you’ve been thinking about becoming a secretary, you should know that times have changed. While the computer has replaced the typewriter, the secretary is still an important part of the office setting.

In this General Secretarial course, you will learn the foundational skills that all secretaries should have when they are sitting behind a desk. With these lessons, you will learn more about how to be an effective secretary both in your current role, as well as in future roles.

Each lesson provides detailed information that can be used in modern office settings today. Since each lesson builds on the lesson before it, you will begin to learn how to not only provide administrative support, but also how to be a valuable part of an office setting.

Today, secretaries are more than just the ones that handle basic tasks. They also provide the first impression for clients and customers. By offering high-level skills, you can reach out to visitors, customers, and clients, allowing them to see your company as being the one they should choose for their needs.

A secretary is the one that opens the door to presenting a solid reputation for their company. With this General Secretary Course, you will gain the skills to succeed, no matter what industry you choose.

Course Outline

The Module covers the following topics:

  • What a General Secretary Is
  • Types of Secretaries
  • Reception: Phones and Visitors
  • Scheduling
  • Travel Arrangements
  • Business Correspondence
  • Dictation
  • Office Equipment
  • Effective Communication Skills
  • Time Management
  • Introduction to Customer Service
  • Handling Difficult Situations

Who Should Attend?

This course is intended for anyone interested in having the fundamental skills and abilities to become a Secretary or an Administrator.